To the shop for stock items

GTC 

General Terms and Conditions of M. Maurer Ges.m.b.H. 

Status: 03/03/2026 

1. Scope 

The following terms and conditions apply exclusively to all deliveries and services of the seller. The Seller does not recognise the Buyer's general terms and conditions unless the Seller has expressly agreed to their validity in writing. The contract language is German. 

1a. Definitions and scope of application for the online shop

(1) „Seller“ is M. Maurer Ges.m.b.H., Kandlgasse 20, 1070 Vienna, company register number: FN 137418 k

(2) „Buyer“ or „Customer“ shall mean both entrepreneurs and consumers. A consumer is any natural person who enters into a transaction that is not part of the operation of his business. An entrepreneur is any natural or legal person or a partnership with legal capacity for whom the transaction is part of the operation of his business, therefore any organisation of independent economic activity on a permanent basis, even if it is not aimed at making a profit. Public limited companies, limited liability companies, commercial and industrial co-operatives, mutual insurance companies, savings banks, European Economic Interest Groupings (EEIG), European Companies (SE) and European Co-operatives (SCE) are entrepreneurs by virtue of their legal form.

(3) These GTC apply to all contracts for the delivery of goods concluded between the Seller and the Buyer, in particular to orders and enquiries concluded via the Seller's online shop, by email, telephone or other means of distance communication. The buyer agrees to the GTC at the time of placing the order.

2. Offer 

Offers are non-binding in regard to prices, quantities, delivery times, and availability inasmuch as an Agreement only comes into existence if the seller declares acceptance of the order given to the seller. 

3. Terms of the Agreement 

1. All sales are only closed for specific quantities, items, qualities, and fixed prices. 

2. The terms of the Agreement are determined by mutual declarations. The seller’s order confirmation is primarily decisive, or alternatively the purchaser’s letter of acceptance. Amendments to the terms of the Agreement and ancillary agreements require written confirmation by the seller to be agreed upon. The seller is authorized to make partial deliveries. 

3. If the clarification of the necessary production specifications is delayed beyond the time of the conclusion of the Agreement, agreed-upon delivery periods are extended and agreed-upon delivery dates are rescheduled accordingly. 

4. The subject of the Agreement is selling goods. The details, especially the important characteristics of the goods, are found in the item description and the supplementary information on the provider’s website. 

3a. Conclusion of contract in the online shop

(1) The presentation of the goods in the online shop does not constitute a legally binding offer by the seller, but a non-binding invitation to the buyer to submit an offer.

(2) The buyer submits a binding offer to conclude a purchase contract by going through the order process in the online shop and clicking the „Buy now“ button (or a correspondingly clearly formulated button) at the end.

(3) The Seller may accept the Buyer's offer by sending the Buyer an order confirmation by e-mail.

(4) The contract is only concluded upon acceptance by the seller. An automatic order confirmation by e-mail, which the buyer receives immediately after sending the order, merely documents the receipt of the order and does not constitute acceptance.

4. Place of performance, delivery, and acceptance 

1. The place of performance for all services from the delivery agreement is the place of 

the seller’s commercial establishment. 

2. 2. The goods are delivered ex-works provided that nothing to the contrary is explicitly agreed upon. The goods are shipped at the purchaser’s costs and risk. Shipment by M. Maurer Ges.m.b.H. can be agreed upon. In this case, the freight costs that are incurred shall be billed to the purchaser by M. Maurer Ges.m.b.H. 

3. Partial deliveries are possible if desired by the customer. Freight costs are calculated per delivery in this case. 

4. Packaging costs for special packaging are borne by the purchaser. 

5. If the purchaser is at fault that acceptance does not take place in a timely manner, the seller is due the right at its discretion to either invoice the goods to be immediately payable (invoice after the fact) or to rescind the Agreement and demand damages after a grace period of 12 calendar days that is to be set. 

6. If partial deliveries are agreed upon, the purchaser agrees to accept them within 14 days after being requested by the seller. If the purchaser finds itself in default of acceptance, the seller may rescind the Agreement or invoice the partial service, and this invoice shall be due immediately. Damages and costs incurred by default of acceptance are borne by the purchaser. In the case of long-term orders, the statutory interest rate of 9.2% above the applicable basis interest rate shall be calculated for warehousing that exceeds 6 months. 

7. Samples that are ordered shall be charged at the full value and cannot be taken back. 

Requested consignments on approval of stock are regarded as accepted if they are not sent back free of charge within 10 days calculated from the day of arrival at the purchaser’s facilities. Patterns are only produced and delivered upon request and are billed at cost. 

8. In the case of wrong deliveries for which M. Maurer Ges.m.b.H. is at fault, the goods shall be returned by the purchaser within 5 business days by a logistics company to be named by M. Maurer Ges.m.b.H. Later return shipments shall not be accepted. 

4a. Shipment, transfer of risk & transport insurance 

Shipment shall be at the purchaser’s expense and risk, unless expressly agreed otherwise. The risk of accidental loss of, or damage to, the goods shall pass to the purchaser upon handover to the commissioned carrier. 

Shipments within Austria and Europe are dispatched as standard via GLS. For worldwide consignments, and occasionally also within Austria, delivery may be effected via Österreichische Post (Austrian Post) or another suitable carrier. 

GLS consignments are, as standard, insured for transport up to a net goods value of EUR 550.–. 

For goods values above this, M. Maurer Ges.m.b.H. offers, at the purchaser’s request, increased insurance coverage. For deliveries within Austria and the European Union, such increased coverage is available up to the following goods values: 

up to EUR 2,000.– net 

• up to EUR 3,500.– net 

The costs of the increased insurance coverage are calculated as a percentage of the goods value and invoiced separately. 

If no explicit agreement on increased insurance coverage is made, shipment shall be effected exclusively with the standard insurance coverage of the respective carrier. Any damage exceeding the insured amount shall, in such case, be borne by the purchaser. 

4b. Shipping costs, delivery area and delivery times in the online shop

(1) The respective shipping costs incurred are clearly and comprehensibly displayed to the buyer in the online shop as part of the ordering process.

(2) The delivery period shall only commence after receipt of the order confirmation and after receipt of full payment.

(3) If delivery to the buyer is not possible because the delivery address was given incorrectly or incompletely or the buyer is not found, the buyer shall bear the additional costs incurred as a result if he is at fault. The buyer shall bear the costs of returning the goods.

5. Prices 

Prices are provided as net without value-added tax and are quoted ex-works excluding packaging and are valid for 2 months after the offer is submitted. Costs for set-up times are listed separately in the offer. 

5a. Prices in the online shop and VAT

(1) In the online shop, prices are always shown in euros including VAT. Before finalising the order by clicking on the „Buy now“ button, the final price including VAT and shipping costs is displayed based on the buyer's country of destination.

(2) Prices are subject to change, but do not affect contracts already concluded.

6. Payment 

1. Invoices are due to be paid immediately in full including any freight costs and other fees and can be delivered by M. Maurer Ges. m.b.H. personally, by mail, by fax, or electronic form (e.g. email). 

Invoices for contract processing orders are due to be paid net and in full 5 days after the invoice date. 

Price changes or invoice deductions are not permitted without the seller’s written confirmation. 

2. The seller reserves the right to demand appropriate prepayments and billing for advance payment. In any case, this applies to new customers for their first two orders. 

3. At the time an order is issued for custom items, 50% of the order value is regarded as agreed upon as the prepayment. For new customers, M. Maurer Ges.m.b.H. reserves the right to execute deliveries exclusively against advance payment or by cash on delivery (COD). 

For shipment by cash on delivery (COD), an additional fee shall be charged. This fee serves to cover the cash-on-delivery charges levied by the carrier as well as the increased administrative effort (payment processing, pre-financing, accounting). The amount of the COD fee shall be communicated prior to the conclusion of the Agreement and stated separately. 

4. For security reasons, no EUR 200 and 500 notes are accepted for cash payments at the sales premises of M. Maurer Ges.m.b.H. Card payments (ATM & credit cards) are possible starting at a purchase value of EUR 25.00. 

5. The minimum purchase value (goods value) is EUR 50.00, for orders below this value a surcharge of EUR 15.00 will be charged. 

6. The possibility of paying by credit card or PayPal is offered to purchasers who have their registered office outside of Austria, and fees for doing so are calculated on the invoice at the expense of the purchaser.

Due to production-related set-up times, material preparation and administrative effort, minimum order quantities and/or minimum order values apply to certain items. If the respective minimum order quantity or minimum order value is not met, an under-quantity surcharge may be charged. This surcharge serves to compensate for the proportionally increased production and processing costs. 

The under-quantity surcharge shall be disclosed to the purchaser separately prior to the conclusion of the Agreement and forms part of the order confirmation. The minimum order value (goods value) per order is EUR 50.–; for orders between EUR 30 and EUR 50, an under-quantity surcharge of EUR 15.– net shall be charged, and for orders up to EUR 29.99 net goods value, an under-quantity surcharge of EUR 25.– net shall be charged.

7. For purchasers whose registered office is outside Austria, payment by credit card (payment link), bank transfer with IBAN/BIC, or PayPal is offered; any fees incurred for these payment methods shall be charged on the invoice at the purchaser’s expense. 

7. Default in payment 

1. Invoices shall be paid in a timely manner according to the payment terms (the date that the invoice amount is received into M. Maurer Ges.m.b.H.’s account applies). 

2. Default in payment shall be prosecuted pursuant to EU directive 2011/7/EU. 

Default interest of 9.2% above the applicable statutory basis interest rate. 

In addition, EUR 10.00 of dunning fees shall be billed per dunning level. 

Should the open amount not be paid in a timely manner after the last dunning notice, the obligation shall be transferred to a commissioned collection office. 

3. Claiming other damages resulting from delay shall not be excluded by this. The seller is not obligated to make deliveries from this current Agreement before full payment of invoice amounts that are due including interest. If the purchaser is in default for a payment that is due, or if the purchaser’s financial circumstances substantially deteriorate, the seller can demand cash payments before delivering the goods and cancel the period allowed for payment for all outstanding deliveries, and all accounts receivables can be made due for payment because of the same conditions. Retention of payments that are due or offsetting is only possible for the purchaser’s claims that have been legally established, or have been recognized in writing by the seller. 

The purchaser can neither assign nor pledge claims and rights from an existing contractual relationship without the seller’s written consent. 

4. If there are multiple incidences of payments outside of the agreed-upon payment deadline, the customer’s account shall be automatically set to advance payments. The purchaser shall be informed thereof in writing. 

8. Retention of title 

The delivered goods remain the seller’s property until full payment of all claims against the purchaser has been made even if the claims were included in a running account. 

9. Default in delivery 

1. In the event of default in delivery, an appropriate grace period shall be set of at least 4 weeks, of at least 8 weeks for processed goods, and this grace period shall be set by registered mail after the expiration of the delivery period. 

2. The seller is authorized to rescind the Agreement excluding liability for damages if the availability, pricing, or quality of the goods of the seller’s suppliers or services of other third parties upon which the proper performance of the order that was issued substantially depends change considerably and in an unacceptable way. The prerequisite for our duty to deliver is that we receive timely and proper deliveries in every case. 

3. In the event of acts of God (strikes, lockouts, riots, states of emergency, lack of raw materials, disruptions of traffic, war, fire, flooding, lack of workers, lack of energy, governmental measures, etc.), the obligation to deliver ceases to apply in whole or in part without the purchaser receiving a claim for damages. 

10. Rejections 

1. Deviations of quality, skid resistance, thickness, surface, design implementation, weave, and finish as well as tolerances for weight, width, and length of ± 10% are permitted due to technical reasons, or if the deviations are in line with market conditions. Color tones of a pattern are reproduced as well as possible using dyeing technology. Color deviations are caused by technical reasons, are customary in the industry and do not justify rejection. Information in drafts, descriptions, offers, etc. shall only be regarded as approximate. Therefore, the purchaser cannot reject deviations from the information for the goods delivered unless they are neither normal in the trade nor reasonable. 

2. The right of an over or under delivery of ± 20% is reserved for special orders. 

11. Defects and warranty 

1. The purchaser shall give immediate written notice of any defects of the delivered goods no later than within one week after the goods arrive, he shall give written notice within one week after non-apparent defects are discovered, but no later than 4 weeks after the goods have been received by the purchaser. For custom items, notice must be given for any defects within one week from the receipt of goods. If the purchaser neglects to give immediate or timely notification of a defect, or if the goods are modified after the purchaser discovers the defect or could have discovered the defect, the purchaser loses all warranty rights by doing so. 

2. Color deviations can occur within customary tolerance ranges and cannot be accepted as defects. 

3. Provided that proper notice has been given of a defect and it is justifiable, the purchaser receives free replacement goods that are free of defects. 

4. Instead of that, the seller can also choose to remediate the defective goods, to refund the Agreement regarding the defective goods, or to reduce the purchase price. If the seller decided on a replacement delivery or remediation, and if the seller defaults on performance of the selected warranty obligation, the purchaser shall set an appropriate grace period for the seller of at least six weeks, and if this grace period expires without success the purchaser shall demand a refund of the Agreement regarding the defective goods or reduction of the purchase price at the purchaser’s discretion. Any further liability of the seller is excluded unless the defects of the goods or the delay regarding the replacement delivery or remediation is based on intent or gross negligence of the company management or of a managing employee of the seller. Goods that have been rejected can only be sent back upon the explicit agreement of the seller. 

5. Warranty rights due to defective deliveries expire in twelve months starting at the time that the risk was transferred to the buyer. 

12. Rights and intellectual property 

The purchaser is solely responsible for verifying the right to reproduce all logos and templates including drafts produced by the seller. When an order is issued, the seller assumes that the purchaser is authorized to have the ordered written, word, and figurative marks produced, to sell them, and to use them. The purchaser agrees to release the seller from any and all third-party claims that may arise by preparing and carrying out the transferred work. In this respect, the seller’s liability is excluded. The seller’s application technology advice is given according to the seller’s best knowledge based on research work and experience. Information about suitability and use of the delivered goods is given without obligation. The seller is authorized to rescind the Agreement at any time in the event that claims are asserted pursuant to unfair commercial practices law or patent or trademark claims are asserted by third parties. to the best of our knowledge based on research work and experience. Information on the suitability and application of the delivered goods is provided without obligation. In the event of the assertion of claims in accordance with the law on fair trading or patent and trade mark claims by third parties, the seller is entitled to withdraw from the contract at any time 

13. Jurisdiction 

The sole jurisdiction for all disputes about and from the Agreement and also for bill of exchange and check processes is Vienna. 

Applicable law: the law of the Federal Republic of Austria applies. 

The application of the UN Convention dated 04/11/1980 on Contracts for the International Sale of Goods, Austrian Official Journal (BGBI) 1988/96 is explicitly excluded. 

In the event that agreements are concluded with consumers, the following applies: 

For lawsuits against purchasers who are consumers as defined by the Austrian Consumer Protection Act and whose residence, habitual abode, or place of employment is within Austria, only the jurisdiction of a court can be agreed upon in whose jurisdiction one of those places is located. 

13a. Mandatory consumer protection regulations

Notwithstanding the above choice of law, this shall only apply to consumers with their habitual residence in the European Economic Area (EEA) to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his habitual residence.

14. right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

Cancellation period
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
If you have ordered several goods as part of a single order, which are delivered separately, the period begins on the day on which you or a third party named by you have taken possession of the last goods.

If goods are delivered in several partial shipments or pieces, the period begins on the day on which you have taken possession of the last partial shipment or the last piece.

Exercising the right of cancellation
To exercise the right to cancel, you must inform us (M. Maurer Ges.m.b.H., Kandlgasse 20, 1070 Vienna, phone: +43 1 523 10 43, e-mail: of****@*****er.at) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the model cancellation form below, but this is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

Return of the goods
You must return or hand over the goods to us (M. Maurer Ges.m.b.H., Kandlgasse 20, 1070 Vienna) immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

Costs of the return shipment
You shall bear the direct costs of returning the goods, unless otherwise agreed in the specific offer or in individual cases.

Value replacement
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts
- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. customised textiles).

The right of cancellation expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

15. sample cancellation form

If you wish to cancel the contract, please complete this form and return it to us:

Maurer Ges.m.b.H.
Kandlgasse 20
1070 Vienna
E-Mail: of****@*****er.at

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

____________________________________________________

Ordered on (*)/received on (*)

____________________________________________________

Name of the consumer(s)

____________________________________________________

Address of the consumer(s)

____________________________________________________

Signature of the consumer(s) (only for notification on paper)

____________________________________________________

date

____________________________________________________

(*) Delete as appropriate.

16. severability clause

Should individual provisions of these GTC be invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. In the case of a business transaction, the valid and enforceable provision shall be deemed to have been agreed, the effects of which come closest to the economic objective pursued by the contracting parties with the invalid or unenforceable provision.

This provision also applies to any contractual loopholes.

17. amendment of these GTC

The Seller reserves the right to amend these GTC at any time, insofar as this is necessary for objective reasons, in particular due to changes in the law, changes in supreme court rulings, market conditions or organisational adjustments and does not unreasonably disadvantage the Buyer. For contracts already concluded, the T&Cs effective at the time of conclusion of the contract shall apply.

All changes made will be incorporated into the latest published version of the GTC.
included. Changes become effective in connection with a new order placement.